What to do if you think you received fewer iCoins than expected

1. Check your loyalty level in the Rewards section and confirm the type of transaction that generated the iCoins.

    

2. Compare the iCoins received with the multiplier that applies to your tier.

    

3. If you still believe the calculation is incorrect, please send us:

   • The transaction date and amount

   • The number of iCoins credited

   • Ideally, a screenshot from the app showing the transaction and awarded iCoins

Once we receive this information, our team will review your case and get back to you with feedback.