Voucher Troubleshooting

Why am I getting an error when using my voucher?

This may happen if the voucher:

• Was already used
• Has expired
• Was entered incorrectly
• Is not accepted by the selected partner website
• Is temporarily unavailable due to a processing issue

Please double-check the voucher code and try again.

The system says my voucher is already used. What should I do?

Please contact Support immediately and provide your voucher details.

Our team will review the voucher status and check the transaction history.

My voucher disappeared from the app. What does it mean?

If your voucher was successfully used, it may no longer appear as available in your voucher list.

If you believe the voucher disappeared but the payment was not completed, please contact Support so we can review it.

What should I send if I report a voucher issue?

Please contact Support and provide:

• A screenshot of the error
• The voucher code, partially hidden if needed
• The partner website name
• The date and time of the attempt
• The email address used during the transaction
• A brief description of the issue

This helps us review the voucher status and assist you faster.

Who should I contact if my issue is not resolved?

Please contact our Support team through the official Help Center or support channel.

For your security, avoid sharing your voucher code with anyone outside official iCash.One support or authorized reseller channels.