Account’s Data Change

What personal data can you change from the app?

From the iCash.One app, you can update some personal details directly in Personal data, depending on the verification required for each change:

• Email address

• Phone number

• Date of birth (available in the app; it can be changed only once and should match your ID document)

• Address

What you can’t change from the app: Your name and identity document details can’t be edited from the app because they are taken from the information provided during KYC verification. This helps keep your account details consistent with your verified identity.

Need help?

If you can’t complete the update from the app, please contact support. This may happen, for example, if the new information you’re trying to use is already linked to another account, or if the app can’t validate the change automatically.

To keep your account safe, we may ask you to verify your identity by providing:

• A clear photo of a valid ID document (front and back, if applicable)

• A selfie holding the same document, with your face and the document details clearly visible