KYC Rejected – How to Validate Your Identity

At iCash.one, identity verification (KYC) is a key step to secure your account. Without it, some features like withdrawals and transfers won’t be available.

Why it matters

• Protects your account from fraud.
• Unlocks all iCash.one services.

Tips to avoid rejection

• Make sure your document is valid and not expired.
• Take clear photos in good lighting.
• Allow camera permissions in your phone.
• Complete the process directly from your mobile device.

If your verification fails

• You can retry directly from your profile.
• If you reach the maximum number of attempts, please contact support with details of the document you used and any error you saw.

🔒 All your data is encrypted and only used for verification purposes.

Need help?

If your validation continues to be rejected, contact us via the in-app chat. Please provide:

• Details about your attempts

👉 Once your identity is successfully validated, you’ll have full access to your account and all iCash.one services.