KYC Blocked – Identity Verification

If your iCash.one account shows as KYC blocked, it means you cannot continue with the identity verification process until the issue is resolved.

Why can my KYC be blocked?

A block may happen when:

• You exceeded the maximum number of verification attempts.
• The documents provided were invalid, unreadable, or inconsistent.
• The information entered does not match the documents submitted.

How to resolve a KYC block

To review your case and help you move forward, please contact our support team via the in-app chat and provide:

• Screenshots of the error or messages received during the process (if available).
• Any other details that may clarify the situation.

Once we receive this information, our team will investigate and share the next steps with you.