How do I reopen my account?

If you closed your account yourself from the app, you can reopen it by signing in with your usual details. The app asks whether you want to reactivate it and, if you confirm, you're back in your account.

Step by step

1. Make sure your app is up to date (version 5.5.0 or later), or use iCash web.
2. Sign in with the same phone number or email as your account.
3. Verify your identity as usual (code, PIN or fingerprint).
4. On the Reactivate your account? screen, tap Yes, reactivate my account.

Your account is reactivated right away, with your history and details. If you tap Cancel, the account stays closed. Reopening is not guaranteed. 

Don't open a new account to replace the closed one. Each person can have only one iCash account.