How do I close my account?

You can close your account yourself from the app or the web, under Profile › Security › Close account. You don't need to contact support.

Before you start

• Withdraw your whole balance. Once the account is closed, you won't be able to sign in to use it.
• Settle any debt you have with iCash.
• Make sure you have no deposits, withdrawals or purchases in progress.

Step by step

1. Open the app (or iCash web) and sign in.
2. Go to Profile, then Security.
3. Tap Close account (in red, at the bottom of the list).
4. Read the Close your account notice and tap Continue.
5. On We're sorry to see you go, you can tap Go to Help Center if you'd like help with something first. If you still want to close it, tap Continue anyway.
6. On Why are you leaving?, select one or more reasons and tap Continue.
7. On Are you sure?, tap Yes, close my account.

If the app doesn't let you close it

A blocked account, or one under review, can't be closed from the app: the block has to be resolved first. Contact us from the Help Center and tell us what the app shows.

What if I change my mind?

You can try to reopen it by signing in with your usual details. Reopening is subject to conditions and is not guaranteed. See the article How do I reopen my account?

Want to close your account because of a problem with a deposit, a withdrawal or identity verification? It can often be fixed without closing the account: contact us first.