FAQs

Add Money

• How to Add Funds
• The payment method I prefer to use is not available
• My transaction is pending, what should I do?
• Cancelling a pending transaction
• Expired Transactions

Withdrawals

• How to withdraw money to bank account
• Minimum or maximum withdrawal amount
• Why can’t I complete my withdrawal?
• Withdrawal declined
• Cancelling a pending withdrawal/bank transfer
• My Withdrawal is not showing in my bank account, what should I do?

Account

• Validating account
• How can I confirm my email address?
• I forgot my password
• Updating Your Email Address
• Account’s Data Change
• Changing Account Name

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Privacy and Security

• Protecting your account – Best practices
• Biometrics in iCash.one
• Underage Users
• Source of Funds

iCoins Rewards

• What are iCoins and how do I earn them?
• How to redeem iCoins
• How to check your iCoins balance
• I didn’t receive my iCoins. What can I do?
• Expiration of iCoins
• How is my loyalty level determined?

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Limits

• Account and Transactional Limits

Vouchers & Resellers

• General Voucher Information
• What is the difference between My Vouchers and Top Up?
• Voucher Registration & Account
• How do I deposit using a voucher?
• Merchant Cashout Vouchers
• Voucher Usage & Redemption

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Promos & Bonus

• The Target Chase Raffle
• BC.GAME 100% Cashback 07/23
• August Add Balance Reward 30%
• We Miss You Promotion - August
• The Final Whistle Raffle Promotion
• Second chance 07/10

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